Legal

The fine print

Numan: Terms & Conditions

1. Introduction

The Numan website is owned and operated by Vir Health Limited, a company incorporated in England and Wales with company number 11449267 and registered office at Floor 4, Farringdon Point, 33 Farringdon Road, London, England, EC1M 3JF.

These Terms of Use affect your legal rights and obligations so please read them carefully. If you do not agree to be bound by these Terms of Use, do not use our website.

We’re at your disposal if you need any help or have any questions regarding our website. Simply drop an email to [email protected] or give us a call on 0808 169 9594.

We reserve the right to update these Terms of Use from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing these Terms of Use so that you are aware of any changes to them.

2. Other applicable terms

You should familiarise yourself with our Privacy Policy, which also applies to your use of our Site and sets out the terms on which we handle the data we collect from you as well as the data you provide to us.

In purchasing anything from us (medicines or other products), you will need to refer to our Terms of Sale.

3. Access to our website

In certain cases, we reserve the right to restrict access to certain parts of our website.

Your account information (login address, password, or any other piece of identifiable information) is strictly confidential and should not be shared with any third party. We reserve the right to disable your access to this site if we have reason to believe you have failed to comply with the provisions of these terms.

Our website is for your personal use. You agree not to use our website or the content of our website for any commercial or business purposes.

You must not attempt to gain unauthorised access to our website, the server on which our website is hosted, or any server, computer or database connected to it. This is a criminal offence under the Computer Misuse Act 1990 and we’ll have to report you to the relevant authority and disclose your identity. And of course, you’ll no longer be able to use our website.

We can’t accept responsibility for any damage or loss suffered because of a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your device, programs, data, or other proprietary material as a result of using our website, downloading any material posted on it, or using/downloading content from any website linked to it.

4. Acceptable Use

Any material which you contribute or upload to our Site must be true, accurate and correct, comply with applicable law and must not defame any person, be obscene, offensive, hateful or inflammatory, promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, infringe any copyright, database right or trademark of any other person, be likely to deceive any person, breach any legal duty owed to a third party (such as a contractual duty or a duty of confidence), impersonate any person, or misrepresent your identity or affiliation with any person.

You shall not knowingly transmit any data that can be harmful to our website including, but not limited to, trojan horses, worms, time-bombs, keyloggers, spyware, and adware.

5. Linking to our website

We want to give everyone the tools to get the best healthcare, so the more people who know about us, the better. If you do want to tell your friends or family about Numan, or link to our website, please follow the guidelines below:

  • We’re proud of our reputation and will take whatever steps are necessary to protect it.

  • Please do not suggest any form of association, approval, or endorsement by Numan if none exists.

  • Please make sure you only include a link (not a frame) to the homepage of our website. There are strict regulations on promoting medication, so you can only talk about ourselves as an online health platform. Please don’t mention specific medications.

  • If you’re unsure, please ask us before linking to our website. We reserve the right to withdraw linking permission without notice if it doesn’t meet our guidelines.

6. Links on our website

We sometimes link to other websites and mobile apps. These links are there for your information only and we have no control over their content. We can’t guarantee they are factually correct, nor can we accept any responsibility for any damage or loss you may suffer as a result of their use.

7. Intellectual property rights

Everything that you see on our website is protected by copyright. Numan is either the owner or the licensee of the material published and of all the attached rights. All such rights are reserved, which means use of our website content is limited:

  • You can print off one copy, and download extracts of any page(s) of our website for your personal reference only, but not for commercial reasons (for this, you’ll need a license from us or our licensors).

  • Please don’t modify the paper or digital copies of any materials you’ve printed off or downloaded in any way. You are unable to use illustrations, photographs, video or audio sequences or any graphics without using the text that goes with them. Please always reference Numan or any other authors of materials on our website.

  • If you are unable to meet these guidelines, we will ask you to stop using our website immediately and to either return or destroy any copies you’ve made of our materials.

8. Numan Blood Tests

All blood tests ordered through Numan consist of:

  • Delivery of a Blood Test Kit produced by a third party laboratory that includes a pre-paid envelope for you to return the kit in, as well as instructions on how to take a blood sample.

  • The test of the blood sample, which is carried out by a partner laboratory.

  • Preparation of a report by a clinician containing your personalised results and benchmarks for healthy results against the metrics you have chosen to test against. Reports are prepared internally by Numan.

  • Your results will be visible on your profile on the Numan website, and you will receive an email to your registered email account to notify you when they are available.

The blood testing process of the Blood Test Kit is carried out by a partner laboratory engaged by us. We reserve the right to change the laboratory from time to time without notice.

If results for more than two biomarkers cannot be provided or ascertained, we will send you a replacement Blood Test Kit at no further cost. In your second Blood Test Kit, if results for more than two biomarkers cannot be provided or ascertained, we offer a refund on the fee paid and advise that you visit your GP to perform the test.
As part of our Blood Testing Service, Numan may offer you a consultation with a doctor to discuss your results further, but we accept no obligation to do so.

If you have any questions about our Blood Testing Services, please email our Customer Care team at [email protected].

8.1 “The test is free if we don’t find anything.” promotion

  • Claim a full refund within 90 days of purchasing your first Complete Blood Test if no flags are found on any tested biomarkers. Flags will be shown on the results page within your account.

  • Refunds will be processed using the original method of payment. If the original method of payment is not available, please get in contact with our Customer Care team at [email protected] to claim your refund.

  • Claims can be made by instructions visible in your account.

  • A flag occurs if a biomarker falls outside of “normal” ranges for your gender and age.

  • Not applicable with other promotions.

  • The promotion may end at any time.

  • Full refunds under this promotion will continue to be offered to anyone who orders their first Complete Blood Test before the promotion ends.

8.2 “Low-T confirmation venous blood test is free if it doesn't confirm low testosterone.” promotion

  • Claim a full refund within 90 days of purchasing your Low-T confirmation Venous Blood Test or if total testosterone is measured at 12nmol/L and/or free testosterone is measured at less than 0.225 nmol/L in your venous blood test. The results will be shown on the results page within your account.

  • Refunds will be processed using the original method of payment. If the original method of payment is not available, please get in contact with our Customer Care team at [email protected] to claim your refund.

  • Claims can be made by instructions visible in your account.

  • Not applicable with other promotions.

  • The promotion may end at any time.

  • Full refunds under this promotion will continue to be offered to anyone who orders their first Low-T Confirmation Venous Blood Test before the promotion ends.

9. Warranties

The content of the website may change, be updated or suspended. Therefore, we are unable to give you, and we exclude, all representations and warranties as to the accuracy and completeness of the information published on our website. Nor can we guarantee that the material is up to date or that every service and product will be available at all times, or indeed that the website itself will not be discontinued in the future.

We can't be held liable and you will not be entitled to any type of compensation or other payment if the website is discontinued, if any content is inaccurate, or if any of our services are changed.

If you aren't happy with the website, its content, or availability, your sole right and remedy is to stop using the website.

10. Our liability

To the extent permitted by law, we and third parties connected to us expressly exclude any liability for any loss or damage of any nature, such as any business losses, whether direct, indirect or consequential, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill incurred by any user in connection with our website, or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

Nothing in these Terms of Use limits our liability for death or personal injury arising from our negligence; fraudulent misrepresentation or misrepresentation as to a fundamental matter; or any other liability which cannot be excluded or limited under applicable law.

11. Restriction, Suspension and Termination

We may restrict, suspend or terminate your access to our website if we believe that you have breached these Terms of Use at any time. Any such restriction, suspension or termination will be without prejudice to any rights that we may have against you in respect of your breach of these Terms of Use. We may also remove the website as a whole or any sections or features of the website at any time.

12. Jurisdiction and applicable law

These Terms of Use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.